Home / Help / Password, login email, and devices

Account and money

Password, login email, and devices

Forgot the password, change it, change the login email, choose what we may email you, and sign out everywhere.

Password, login email, and devices in Pioneer Pennant Process

Steps

  1. Forgot the password: Forgot your password on the login page sends a link to the login email. It works once and expires in an hour; request another if it lapses.
  2. Change the password: Account, then Settings. Enter the current password and the new one twice. Every other device is signed out.
  3. Change the login email: enter the new address and the password. A confirmation link goes to the new address, and nothing changes until it is clicked; the old address is told afterwards.
  4. Email preferences: coach-change alerts and tips are off until you turn them on. Receipts, password and email confirmations, and a failed-payment notice always arrive.
  5. Devices: Sign out everywhere else ends every session but this one.

What good looks like

The family's own email as the login, alerts on for the schools she follows, and a teammate's borrowed phone signed out with one click.

Mistakes we see

  • Waiting for a reset email at an address that is not the login. The link goes only to the address on the account.
  • Confirming a new email from the old inbox. The link lands in the NEW one.

Related

Your data: export, import, delete Coaching changes

Still stuck? Support reaches a person, and every guide lives at Help.