Account and money
Your plan, the trial, and cancelling
What the plan costs, when the trial ends, when the card is charged, and the one button that manages or cancels it.
Steps
- Open Account, then Plan. The card at the top says exactly where you stand: the trial's end date and the charge on that date, the renewal date and amount, or that a payment failed.
- Manage or cancel opens Stripe's billing page: update a card, read invoices, or cancel. Cancelling during the trial means nothing is charged; cancelling later keeps access through the season already paid for.
- The price is the senior class: $27 for the year while the class of 2027 are the seniors, one dollar more each July. Your renewal stays at the price you joined at.
- Refunds for the current year are honored on request through Support, no interrogation.
What good looks like
A family that tried it for three days, knows to the hour when the charge lands, and chose to stay because the meter on Account Home was half full.
Mistakes we see
- Deleting the account to cancel. Cancelling is on the Plan page; deleting also cancels but takes the profile and log with it.
- Waiting on the trial email. The date is on the Plan page the whole time.
Related
Getting started Your data: export, import, delete
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